Terms of service

These Terms form a binding agreement between you (the individual or organization using Prompt Crossing) and Datalabs AI Technologies S.R.L., Municipiul Sibiu, Strada Semaforului, Nr. 17, Scara B, Et. 1, Ap. 19, Sibiu, Romania (CUI RO46340744). If you use the service on behalf of an organization, you represent that you have authority to bind that organization. Our Privacy & confidentiality notice explains how we handle personal data and is incorporated by reference.

Prompt Crossing provides software tools to help you monitor and analyse how AI answer surfaces talk about brands, including features such as:

• Account workspace with brands, prompts/terms, and competitor configuration.
• Scheduled and operational probes across configured AI answer surfaces.
• Analytics derived from probe batches (for example hit rate, share of voice, sentiment, citations, and visibility insights).
• Plan-based prompt quotas and paid upgrades where offered.

• You must provide accurate registration information and keep your credentials confidential.
• You are responsible for activity under your account.
• We may require email verification and may suspend accounts that are inactive, unpaid where required, or used in breach of these Terms.
• You must be able to form a binding contract under applicable law. The service is intended for business use.

You agree not to:

• Use the service unlawfully, to harass others, or to infringe intellectual-property or privacy rights.
• Attempt to disrupt, probe, or gain unauthorized access to our systems or other customers’ data.
• Submit secrets you are not allowed to process (passwords, private keys, or third-party personal data without a lawful basis) into prompts or other fields.
• Resell, scrape, or systematically abuse the service or connected AI surfaces beyond your plan and our intended product use.
• Misrepresent Prompt Crossing outputs as guarantees of ranking, traffic, or business results.

You retain ownership of content you submit (brands, prompts, competitor lists, and related workspace data). You grant us a limited license to host, process, transmit, and display that content solely to operate, secure, and improve the service for you—including running probes and generating analytics. You are responsible for the legality of content you upload and for any client or third-party rights implicated by your use.

Access may be subject to plan limits:

• Free and paid tiers may limit monthly prompts, tracked models, or other features as described on the pricing page or in your account.
• Paid plans, where available, are billed through our payment provider (for example Stripe Checkout). Taxes may apply.
• Fees are generally non-refundable except where required by law or expressly stated otherwise.
• We may change plan features or prices with notice for future billing periods; continued use after the effective date constitutes acceptance where permitted by law.

Probes may send your configured prompts and related context to third-party AI answer surfaces and analysis providers. Their availability, answers, citations, and policies are outside our control. Outputs can be incomplete, outdated, or inaccurate. Prompt Crossing is a monitoring and analytics tool—not legal, SEO, or investment advice, and not a warranty of AI visibility outcomes.

Prompt Crossing software, branding, documentation, and UI are owned by Datalabs AI Technologies S.R.L. or its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes during your subscription. You may not copy, reverse engineer (except where mandatory law allows), or remove proprietary notices.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT PROBE RESULTS WILL MATCH ANY PARTICULAR AI SURFACE at a later time.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DATALABS AI TECHNOLOGIES S.R.L. AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD (OR EUR 50 IF YOU ARE ON A FREE PLAN). NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER ROMANIAN OR OTHER MANDATORY LAW (INCLUDING FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD).

You may stop using the service at any time. Account deletion is available by emailing [email protected] from your registered address; we will delete or irreversibly deactivate the account and associated workspace data, subject to records we must keep by law. We may suspend or terminate access for breach, risk, non-payment, or to protect the service. Provisions that by nature should survive (including IP, disclaimers, liability limits, and governing law) survive termination.

These Terms are governed by the laws of Romania, without regard to conflict-of-law rules. Courts in Sibiu, Romania have jurisdiction, unless mandatory consumer or other protections require otherwise. Before formal proceedings, please contact [email protected] so we can try to resolve the issue.

We may update these Terms by posting a revised version on this page and updating the “Last updated” date. Material changes may also be communicated by email where appropriate. Continued use after the effective date constitutes acceptance where allowed. Questions: [email protected].

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